We are getting "message not in catalog" errors - specifically #'s 1584 and 1587 - both of which deal with fields in search lines. Essentially both of these say either a field is unknown in a search or is poorly formatted. This message comes up after the initial search/display of the Incident - I can see in the logs all of the workflow for "on display/window loaded" is firing. This happens when certain users view an Incident on the Web in 7.1 patch 001 (Solaris/Websphere/IBM http server). This happens when viewing from the IM Console using the "View" button or just standard searches, etc. Admin users do not have this problem. Because of this I am fairly certain the issue is permissions based. However, it's a nightmare to troubleshoot - both client and server side logs provide zero information. All API logs have the matching +/- pairs and no errors. Refreshing all table fields manually does nothing - the error does not repeat itself. AL/Filter/SQL logs also have nothing. Anyone have a suggestion on how to troubleshoot this? I have been slowing destructively display elements from the HPD:HelpDesk form but no luck so far..... William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227
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