Phil You could add a filter to your AR System Email Messages form to set the 'Send Message' field on Submit to "No" for all records where the 'Message Type' is "Outgoing".
This will stop the messages being sent out, but the records will still be present in the messages form so you can check what notifications were generated. Alternatively, use a filter On Submit to change the To address to a test mailbox (and perhaps append the original To value to the message body so you know who it would have been sent to). You can then monitor the Test mailbox to see what messages were generated without spamming your users. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Stop SLM Emails on Dev? Christopher: Thanks for the reply. That does work, but part of our customer's requirement is to do acceptance testing on the new version SLM, so we can't leave all the Service Targets disabled. I'm guessing SLM somehow caches the user's Default Notify Mechanism in the records of some form, and this cache is not getting updated when we make the changes to the User records -- I just don't know where to look for this data. Thanks Again, --Phil ----- Original Message ---- From: strauss <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, June 18, 2008 11:17:54 AM Subject: Re: Stop SLM Emails on Dev? I would expect to have to disable all of the Service Targets and rebuild them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Wednesday, June 18, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Stop SLM Emails on Dev? Folks: When we clone a production server running SLM 7.1.0 patch 1 to our dev server, we go through a process where we disable the Email Engine, change all user records' Default Notify Mechanism to Alert, and delete any pending AR System Email Messages. All ITSM emails stop being generated except for some SLM notification. Any suggestions about what we can do to stop all the SLM notifications? Thanks, --Phil ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
