Classification: UNCLASSIFIED Caveats: NONE I hope one of BMC\Remedy's development targets for "installers" is to consolidate "ALL" installers into one or a series of connected modules. "Remedy Corp" was very good at modularity. I'm not so sure BMC has caught on yet. Well tested installers that look alike will result in less support calls and less frustration on the customers part. Less customer frustration equals more profit from additional purchases.
Having just installed the entire suite on a new server (UNIX), they are almost there. The Windows installers I've done in the past, do have the same look and feel. They need to apply this to other platforms. If they could consolidate "development teams" and make the look and feel the same, Release Notes could be a minor thing. They will not go away, but the need to specifically review them to the "nats eyelash" will be less. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Thursday, June 19, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: I'm almost there.... ** You may not believe it, but I did read the release notes, installation guide, configuration guide and users guide and I'm totally embarrassed to say that I absolutely did not see that on page 19, but yep, there it is. I think I'm getting loopy from all the reading and correlating. Thank you for diplomatically pointing out that reference. So far I've had to go through well over a thousand pages of reading material and being low-visioned it's a chore. I need a few days on the beach in Nassau with a cold drink. As I said, thanks for your patience and forbearance while I learn this wonderful product that management has decided to install....... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, June 19, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: I'm almost there.... ** I hate to say it, but you really DO need to read the installation guide (pg. 19 in this case) and the release notes on any BMC Remedy product before you install it. BMC installers barely work as it is, and absolutely don't if you skip those prerequisites that they DO manage to document. You will waste a lot of your own time if you don't. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Thursday, June 19, 2008 9:41 AM To: arslist@ARSLIST.ORG Subject: I'm almost there.... ** First, a sincere thanks to everyone for their patience, tolerance, help and suggestions during my journey through the wonderful wonderland of Remedy 7x installation and configuration... Todays test of my ability to decode the obscure happened during the installation of the SLM module. I got an error message about something called "BMC_SLM_JAVA_HOME" not being set as an environment variable. I'm assuming that this is a system variable in the control panel, system properties, advanced, environment variables area and NOT someplace in AR.CFG or some other obscure XML file. Before I change anything which if I'm wrong might render 3 days of work totally trashed I thought I'd ask the experts. Am I correct in my assuming that I need to put it in as a SYSTEM environment variable and give it the path to some module (???) in Java? Thank you for your suggestions. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
