You can use several levels of user, but you need completely separate sections in the xml file for each; I use 3, one for an admin account, one for a support manager, and one for a bare-bones support account (see sections below). If customers had access to mid-tier (ours use Kinetic Request), I would need another for customer-level access. Basically get one file working, then duplicate that as a new section for the new user.
<?xml version="1.0" encoding="UTF-8"?> <midtier-prefetch-config xmlns="http://www.bmc.com/remedy/midtier/midtier";> <prefetch-user> <user-name>appadmin</user-name> <locale>en_US</locale> <prefetch-server> <server-name>arserver.unt.edu</server-name> <prefetch-form> <form-name>AP:Alternate</form-name> </prefetch-form> -----------------------------------snip </prefetch-server> </prefetch-user> <prefetch-user> <user-name>manager</user-name> <locale>en_US</locale> <prefetch-server> -----------------------------------snip </prefetch-server> </prefetch-user> <prefetch-user> <user-name>supportstaff</user-name> <locale>en_US</locale> <prefetch-server> -----------------------------------snip <prefetch-form> <form-name>HPD:HelpDesk-Archive</form-name> </prefetch-form> </prefetch-server> </prefetch-user> </midtier-prefetch-config> At some point application pre-fetch was discontinued... it definitely is not supported in 7.1. I have no idea at what patch level in 7.0.01 it may have been removed except that it was after patch 003. I cannot help on the views - I think they are all cached, which may explain why so many fields in ITSM 7 were removed from ALL views, and the number of views is limited (compared to previous versions). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marek Marek Sent: Wednesday, June 25, 2008 2:54 AM To: arslist@ARSLIST.ORG Subject: Midtier prefetch ** Hi List, Midtier Version 7.0.01 Patch 005 Couple of question concerting prefetch utility Is it possible to prefetch form with more than one user context? Attempts to put another user within <user-name> or <prefetch-user> tags produce such errror: There can be only one child element {http://www.bmc.com/remedy/midtier/midtier}user-name <http://www.bmc.com/remedy/midtier/midtier%7Duser-name> of element {http://www.bmc.com/remedy/midtier/midtier}prefetch-user <http://www.bmc.com/remedy/midtier/midtier%7Dprefetch-user> Having this as a true, can we somehow indicate which view to prefetch? What an account to use: ARS admin, non-admin?, while is only one available? Next issue: While such entry: <prefetch-form> <form-name>AST:Asset Management Console</form-name> </prefetch-form> gives me log like this: successful prefetch - server:rem||form:AST:Asset Management Console||username:user||appname:null||view:null||locale:en_US||timezone: null took 266 milliseconds I can't seem to find any trace of application prefetching (with entry like this:) <prefetch-app> <app-name>Remedy Asset Management</app-name> </prefetch-app> thanks, Marek __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
