Drew: In configuring SRM, we created Incident and Change templates, but no Tasks. However, I would think it would be relatively straightforward given that you can relate task templates to the underlying change and incident templates.
- Don -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Tuesday, July 01, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Service Request Management Donald, thanks for the info. I do have a specific question. Is there an easy answer for how to create a task template? I haven't found that in the documentation yet. The sample data Task Templates look pretty hairy. Drew On Tue, 1 Jul 2008, Savant, [EMAIL PROTECTED] wrote: > We've had SRM 2.1 p001 fully configured in dev and test for months now, we > are scheduled to move to prod in September after final UAT and training. > Suffice it say, SRM requires a fair amount of configuration, too much to > cover in an ARList response. Let me know if you have any specific questions. > In general, my suggestions would be to take the training if you can, read > the manuals thoroughly, and keep it as simple as possible. We do plan to > move to 2.2 before rollout because according to support, it resolves more > than 200 bugs. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of Drew Shuller > Sent: Tuesday, July 01, 2008 7:03 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC Service Request Management > > We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues > other than the ususal ITSM headaches, so that went pretty well. You get > some sample SRM's that should work but they rely on > Foundation configurations that don't exist. > > So I'm in the middle of it...if anyone has good info on how to configure > SRM, please speak up. Any help would be greatly appreciated! > > Drew > Tulsa, OK > > On Mon, 30 Jun 2008, > Joe DeSouza wrote: > >> This information may be useful for me too.. We might end up using SRM 2.2 >> (the new release) with all the language options installed.. >> Joe >> >> >> >> ----- Original Message ---- >> From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Monday, December 3, 2007 5:27:34 PM >> Subject: BMC Service Request Management >> >> Is there any one out there who has implemented BMC Service Request >> Management and is actually using the tool in a production environment? >> Looking for any installation, user and troubleshooting issues you may have >> encountered. >> >> Scott Parrish >> IT Prophets, LLC >> (770) 653-5203 >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
