Phil,

I am not sure if you are aware of the performance impact a case insensitive Oracle DB can have on the overall application performance. I have heard at least couple of scenarios where people were forced to revert back to a case sensitive setup, when performance issues became unbearable. Hope you have considered this.

Regards,
--
Shyam
----- Original Message ----- From: "Boucher, Philip" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Tuesday, July 01, 2008 8:33 AM
Subject: Oracle 10G R2 - Case Sensitivity - ITSM 7


Hi,

We are currently setting up a new ARS 7.1 - ITSM 7 system on an Oracle 10G R2 database and will require the database to be case insensitive.

I've read several posts on here about Oracle and case sensitivity but I'm not clear on exactly what needs to be done.

I've found that the following session variables need to be set:

ALTER SESSION SET NLS_SORT=BINARY_CI
ALTER SESSION SET NLS_COMP=LINGUISTIC

But do we need to do anything else such as creating additional indexes?

Also can we make these changes after the initial set up or do they need to be applied before the installation begins.

If anyone else has done this recently I'd really like to hear their experiences.

Thanks

Phil Boucher
Remedy Technical Architect
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