"WHERE ROWNUM <=  2", why would it only return the first 2 or 3 rows
on the web and not the user tool?

Axton Grams

On Mon, Jul 7, 2008 at 3:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:
> **
> My first thought was that the mid-tier does a with fields in order to reduce
> the subsequent calls to the DB...but looking at the call that mid-tier is
> using...it's doing quite a bit more than that...it appears to be pulling
> currency fields, doing an outer join on the B table....does the subsequent
> sql call from both the client and the web look the same as the initial from
> the web?
> ________________________________
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
> Sent: Monday, July 07, 2008 1:27 PM
> To: arslist@ARSLIST.ORG
> Subject: WUT GLE vs MT GLEWF in Modify People
>
> **
> In IM 7.03 patch 7 we have users who are experiencing slow-downs when
> accessing some base product functionality.
>
> The two scenarios are:
>
> Windows User Tool:
> The user opens an existing Incident and presses the "Modify" button on the
> customer tab to bring up the Customer Record.  The screen opens quickly and
> displays the customer record.  API/SQL logging indicates a +/- GLE is being
> issued which completes very quickly.  A further action later on retries the
> actual values for the record to display.
>
> Mid-tier (solaris + IBM HTTP Server + Websphere) standalone - 7.1 patch 001
> The user opens an existing Incident and presses the "Modify" button on the
> customer tab to bring up the Customer Record.  The screen opens immediately
> to the "Loading" screen takes 45 seconds or so to display the customer
> record.  API/SQL logging indicates a +/- GLEWF is being issued which
> completes very slowly.  A further action later on retries the actual values
> for the record to display.  This goes quickly as in the first case.
>
> Why on earth would the same workflow cause a GLE in the WUT and GLEWF in the
> mid-tier?   It's the exact same workflow that is firing - there is no custom
> anything based on the client type.
>
> Also - the SQL commands that are issued by these GLE/GLEWF sequences is
> wildly different.
>
> GLE SQL:
> SELECT
> T659.C1,C1000000018,C1000000019,C1000000056,C1000000001,C1000000010,C200000006,C200000012,C260000001,C7
> FROM T659 WHERE ((T659.C1 = 'PPL000000923440') OR (T659.C4 = ' ')) ORDER BY
> 2 ASC,3 ASC, 1 ASC
>
> GLEWF SQL:
>
> SELECT  
> T659.C1,C1000000188,C1000000027,C1000000031,C1000000035,C1000000673,C1000000029,C1000000123,C1000000056,C108,C300469200,C1000000125,C1000000025,TO_CHAR(C301277100,'FM99999999999999999999999990.009'),C1000000023,C301277200,C260000001,C1000000052,C1000000906,C1000000050,C1000000121,C200000012,C1000000010,C301336500,C1000000039,C1000000060,C123,C1000000119,C1000000048,C1000000946,C3,C1000000846,C7,C1000000346,C1000000002,C1000000948,C1000000062,C1000000004,C5,C112,C1000000042,TO_CHAR(C240000040V,'FM999999999999999990.00000000009'),C240000040C,C240000040D,TO_CHAR(C240000040USD,'FM999999999999999990.00000000009'),TO_CHAR(C240000040EUR,'FM999999999999999990.00000000009'),TO_CHAR(C240000040GBP,'FM999999999999999990.00000000009'),TO_CHAR(C240000040JPY,'FM999999999999999990.00000000009'),C301349200,C1000000054,C1000000127,C302006500,C1000000654,C200000006,C1000000018,C1000000952,C1000000044,C1000000020,C110,C1000000046,C300495800,C160,C1000000026,C1000000049,C1000000122,C260141102,C1000000028,C1000000034,C1000000036,C1000000126,C1000000541,C1000000032,C1000000674,C1000000124,C1000000030,C1000000053,C301554200,C300469300,C600200100,C1000000949,C1000000024,TO_CHAR(C301554100,'FM99999999999999999999999990.009'),C1000000926,TO_CHAR(C301554000,'FM99999999999999999999999990.009'),C240000042,C301600300,C1000000051,C1000000022,TO_CHAR(C301321200,'FM99999999999999999999999990.009'),C1000000001,C1000000040,C179,C1000000074,C230000009,C1000000069,C1000003975,C2,C1000000047,C1000000061,C1000000017,C1000000045,C301553900,C6,C1000000947,C4,C260000006,C1000000059,CO1000003962||';'||CC1000003962||';'||C1000003962,C302006600,C1000000003,C200000007,C1000000021,C1000000041,C1000000128,C1000002476,C1000000033,C8,C1000001262,C1000000043,C1000000120,C1000000037,C1000000019,C109
> FROM T659 LEFT OUTER JOIN B659  ON (T659.C1 = B659.C1) WHERE ((T659.C1 =
> 'PPL000000923440') OR (T659.C4 = ' ')) ORDER BY 55 ASC,122 ASC, 1 ASC )
> WHERE ROWNUM <=  2
>
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>
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