John, I THINK that if the person is in the list more than once heesh will still only get one email. At least that has been my experience, but you'd better check rather than take my word for it.
Dwayne Martin James Madison University ---- Original message ---- >Date: Thu, 10 Jul 2008 12:47:22 -0400 >From: "Reiser, John J" <[EMAIL PROTECTED]> >Subject: Notification philosophy - Use the Group List or a data driven form. >To: arslist@ARSLIST.ORG > >Hello Listers, > >ARS 6.3 Patch 21 >SQL Server 2000 >Windows 200 server > >I am reworking a small help desk application and I was wondering if >there is a general philosophy for handling email lists. > >We are identifying a list of people "types": >Management >Field Rep >Ticket Expediter >Warranty Clerk >etc. > >There will be a few people in each type and the names can change >frequently. More that once a month. >And a person can be multiple types. ( Field Rep AND Warranty Clerk). We >wouldn't want them getting two emails if both types were selected for >notification. > >Usually I make a group and use it to send the notifications but I was >concerned that adding a new "type" and the constant flexibility of the >user community among the types would be better suited to a data driven >form. I like the use of a Group in the email notification for expanding >the addresses. >I'm not sure if I have to worry about the To: field and a 255 character >limit if I use a non-standard Notification workflow. > >Would dynamic or computed groups be a solution? > >My ultimate goal is to hand over the list maintenance to a power user. > >Thanks in Advance, > > >John J. Reiser >Software Development Analyst >Remedy Administrator/Developer >Lockheed Martin - MS2 >The star that burns twice as bright burns half as long. >Pay close attention and be illuminated by its brilliance. - paraphrased >by me > > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
