I did a quick Google search on [installshield error 80070005] (# from your screenshot) and found the following: It means access denied. One reason might be that you are not admin on NT box but there might be other causes. My best guess is that the 6.3 User Tool was installed by a login that had Admin rights and the user's login doesn't. Remedy always recommends that the install (and uninstall) be performed by a login with Admin rights on the PC. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyra Nunn Sent: Wednesday, July 16, 2008 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Error when trying to install ARS Client 7.1.0 patch 3 Some of our users are not able to un-install their previous 6.3 client, and then install the new ARS Client 7.1.0 Patch 3, they are getting this error attached below: Has anyone seen this error before: ARS Client 7.1.0 Windows XP Tyra Nunn Remedy Application/Administrator 312 8th Ave 17th Floor Nashville, TN 37234 615-253-3113 Office 615-332-2657 Cell [EMAIL PROTECTED] Email _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
