Hi Atul,
Please check your server time is exactly same or not, what you are putting in time criteria. Because some time your machine time (admin tool) is different from your Remedy Server time. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Monday, June 30, 2008 6:35 PM To: arslist@ARSLIST.ORG Subject: Escalations are not firing Hi All, Escalations on our Solaris ARS 6.3 system are not firing. I verified that 'Disable Escalations' is NOT checked. I have escalations being logged and found that when I check / uncheck the 'Disable Escalations' option, few escalations are processed and then nothing shows up in the log file. There is no error in arerror.log either. Tried restarting arsystem still same results -- Is there anything that I can check... Thanks Atul ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
