Hi List,
When I modify the people information like "people status--offline" or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it resolved? Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
