Hi, We have an Email Engine 6.3 p24 running on a ASR 6.3 p24.
We have configured the email Engine to accept Incoming Messages. The integration with the xchange Server(2003) works fine, but shows the Display Name ( Last Name, First Name) in the "From" Section on the Email Messages form. ( Note this is for incoming emails). We would like to authenticate the email based on the email address rather than the Name. Is there a way that we could get the email address in this field. Is this an exchange setting or a Remedy configuration that we can tweak. Thanks in advance Regards Rajeev _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
