I have a bit of a different take on things, Ray. The new BMC business continues to be almost entirely ITSM, because their sales people can't make as much money selling the AR System. However, many older customers have lots invested in their custom systems, and have no intention of converting. Hence, the work to upgrade and update them (just finishing up one of those now), and use the AR System to expand the usefulness and value of the AR System platform. Also, some of the newer ITSM customers (last couple of years) are now seeing that other applications can be built on AR System, and sometimes don't have the experienced staff on site to do so. I don't know if that was intended or foreseen by BMC, but it makes sense.
So I don't think it's as much the pendulum swinging the other way as it is the custom programming part of the business catching up. Seems like a rising tide that will float all boats. Rick On Tue, Jul 22, 2008 at 6:47 AM, Ray Gellenbeck <[EMAIL PROTECTED]> wrote: > ** Am I the only one seeing a resurgance of contacts seeking experienced > custom-build expertise vs. install/configure/maintain/integrate folks? > > I know BMC's pie in the sky goal is minimal need for customizations vs. > configuration/data changes, but there seems to be a growing backlash against > this McDonald's approach. I'm only asking this of the group to see if this > trend is bigger than my areas of engagement over the last couple years. > > Sure, there will always be needs for folks to step in an make > customizations here and there, but I'm suprised now at the number and the > scope of custom-build-from-scratch projects I'm getting proposals/recruiters > for compared to the past. Has ITSM mis-stepped in its later releases or is > it that the customer growth for the engine and those upgrading has somewhat > de-coupled from ITSM along the way? Have that many old-school > custom-builders disappeared? > Send me your thoughts directly if you feel the board wanting to stay > focused on troubleshooting threads... > > * > > Ray Gellenbeck > * > > [EMAIL PROTECTED] > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
