Hi everyone:
I wanted to get everyone's take on this thorny issue...I know this matter has been discussed many times before, but I wanted to put a new twist on it. Specifically, I wanted to get anyone and everyone's thoughts on the problem of unqualified searches in a large enterprise. Specifically, suppose the following: Suppose you have a custom app being used in a very large environment. Suppose in that environment you have established a ticket isolation system by setting hidden fields on the form on SEARCH. Tickets are isolated by every company within the enterprise. Now, each company has in excess of 150,000 tickets, and there are 20 companies. The problem is, techs are accidentally clicking the SEARCH button without any qualification...kicking off what is *seemingly* an unqualified search. But the search is not truly unqualified because fields are getting set on SEARCH to effect the ticket isolation. But the problem remains - such a search goes out and attempts to fetch 150,000+ tickets. Several techs accidentally doing this at once (we have 800+ techs, so the possibility of techs doing this is pretty high) causes the server to slow way down. Thoughts on how to minimize this issue? Hopefully I've described the problem well enough. TIA, Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
