I think this is where Enterprise Service Suite (ESS) @ Work turns out to be
such a bargain. It's very solid application suite that's every bit as
functional as ISTM *and ITIL compliant* without the recurring expense of extra
application licenses.
http://buoyantsolutions.net/ESS.html
(No, I don't get a commission from Gidd for saying this. I truly believe it.)
--Tim
----- Original Message ----
From: "Begosh, Kevin" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 22, 2008 3:36:26 PM
Subject: Re: [ARSLIST] Buy vs. Build
Yeah but if you "custom" build your application you do not need all of
the licenses for instance like ITSM 7 needs, Problem, change, asset,
incident etc...
Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, July 22, 2008 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build
Yes...it is an awesome RAD environment but it's extremely hampered by
its extraordinarily expensive licensing model. With another RAD (let's
say Visual Studio .Net), you build the application and then never have
to worry about paying a dime for application licenses. With Remedy you
say, "Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to
buy more licenses...nevermind..."
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Elry
Sent: Tuesday, July 22, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build
I have to say...
There is nothing wrong with the ITSM Suite 7.x. It fits nicely into the
ITIL Framework that a lot of companies "crave". But, there are lot of
companies that realize that they can't run their business efficiently
inside the Framework; therefore, custom build or find another product.
Luckily, these companies are beginning to realize that ARS is a great
RAD Tool with it's own IDE & integration plugins that make many other
types of development "pale" by comparison...
They are also finding out that the other ITIL based products out there
are not as easily customizable, nor do they integrate well...
In any event custom development will allow most companies to "nail"
there processes then put a tool around it rather than "tyring to push a
square peg through a round hole..."
On Jul 22, 11:40 am, "Tanner, Doug" <[EMAIL PROTECTED]>
wrote:
> Ray,
>
> Can you make your font just a little smaller :-)
>
> Old school custom builder - "Your Business - Your Way"
>
> I do believe for many reasons there are higher demands for custom
> applications versus ITSM 7.X (It Takes So Much)
>
> Great tool, make it dance, - I am a firm Believer in "Remedy - Drive
it
> with Data" (as presented at past National RUG)
>
> But
>
> Do not want to be just a data administrator, Remedy is the most
powerful
> Workflow Toolkit available - USE IT !
>
> Doug Tanner
>
> RSP (Former RAC)
>
> Visionary of Rem-Mail
>
> ________________________________
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck
> Sent: Tuesday, July 22, 2008 9:48 AM
> To: [EMAIL PROTECTED]
> Subject: Buy vs. Build
>
> Am I the only one seeing a resurgance of contacts seeking experienced
> custom-build expertise vs. install/configure/maintain/integrate folks?
>
> I know BMC's pie in the sky goal is minimal need for customizations
vs.
> configuration/data changes, but there seems to be a growing backlash
> against this McDonald's approach. I'm only asking this of the group
to
> see if this trend is bigger than my areas of engagement over the last
> couple years.
>
> Sure, there will always be needs for folks to step in an make
> customizations here and there, but I'm suprised now at the number and
> the scope of custom-build-from-scratch projects I'm getting
> proposals/recruiters for compared to the past. Has ITSM mis-stepped
in
> its later releases or is it that the customer growth for the engine
and
> those upgrading has somewhat de-coupled from ITSM along the way? Have
> that many old-school custom-builders disappeared?
>
> Send me your thoughts directly if you feel the board wanting to stay
> focused on troubleshooting threads...
>
> Ray Gellenbeck
>
> [EMAIL PROTECTED]
>
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