We don't understand how Remedy or Business Objects selects the paper format for Reports shown in the Internet Explorer. First we thought that this paper format is the same as the format of the default printer on the system where the Business Objects server is installed. But in this case we get only "Letter" output although the default printer is set to A4.
In addition, we have installed a special driver on the Mid-Tier/BOXI system for a barcode printer. After that we reinstalled the "normal" printer driver and made this printer the default printer. When we now open a crystal report in Mid-Tier the format of this report is that of a barcode (very small). BOXI (Business Objects XI) itself (without a Remedy Midtier) usually takes the default printer of the system and it also allows you to select a specific printer for a specific report. When we specifically select the default printer for a certain report the preview in BOXI shows the correct format. However when Remedy Mid-Tier opens the report through the Crystal Report Web Viewer, it uses e.g. the format of the secondary barcode printer, although this printer is not the default printer. As soon as we deinstall the barcode printer the report format is correct again. We are able to reproduce this behaviour from various servers. We need to know how the ARS Crystal Report Web Viewer interface selects the printer driver. (we use Remedy 7.0.1 patch 08, BO XI R2 SP3) Any ideas are welcome, since neither the Remedy nor the BO support seems to be willing to solve this problem: Remedy says it was a BO problem and BO doesn't know anything about Remedy... Thanks in advance for your help Martin Rosenbauer -- GMX startet ShortView.de. Hier findest Du Leute mit Deinen Interessen! Jetzt dabei sein: http://www.shortview.de/[EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
