There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc.
I would create a report based on the HPD:HelpDesk form, and then insert a sub report based on the HPD:Associations form. The link between the report and sub report would be 'Incident ID' of the HPD:Help Desk form to the 'Request ID' of the HPD:Associations form. You will want to add an additional sub report criteria of 'Request Type01' = "Configuration Item", and display the 'Request Description' which is the name of the CI. Sounds like this should get you what you need. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, July 30, 2008 5:15 PM To: arslist@ARSLIST.ORG Subject: Question on a Crystal report on an incident and the ci related to that incidnet. ** Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident. Thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
