What do you want to do exactly? Many corporations that use Exchange are also using MS Active Directory. If you set up the ARDBC/AREA plugins you can authenticate and pull information back from there.
It's not advisable however to let the system do an automatic match on name to find the email address however unless you are in a VERY small organization. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Question: Query Microsoft Exchange Address Book Has anyone built an "email interface" that would allow the help desk to send out an email to the user(s)? I know this is in ITSM 7, but what about the ability to query the Global Address List so you could send out email to a "group" of users? Thanks! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
