I had some problems in doing this silent install. I needed to have two answer files. One for an upgrade and one for a new install. I was able to work with this, but I came across another problem. I needed two more answer files. One for a new install on a machine that was going to need a reboot after install and another for an upgrade that was going to need a reboot after install. That's 4 total answer files. There was no way for me to tell which machines would need a reboot before the install failed. I would get error code 3 missing information if I used the wrong answer file. This became too difficult to manage and automate. We use BMC Conuration Management to do software installs. I created a custom package and manually added in all the files and registry keys. I also created a separate install for the Crystal reports viewer that had a convenient msi file and attached that install to the User Tool install through policy manager.
James On Aug 4, 12:02 pm, "Ramy S. Ayoub" <[EMAIL PROTECTED]> wrote: > Fred , > > Can i have the script command ? > > Ramy > > On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W < > > > > > > [EMAIL PROTECTED]> wrote: > > ** This is the way we have had our Desktop (Microsoft SMS) team push the > > client. One thing we did was to have the script copy the install to the > > user's local machine and run it from there. > > > The command line was: > > C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss > > -f2C:\Temp\Remedy\User_Install.log > > > I did some searching on the InstallShield site and found the SMS > > parameter. That parameter tells the install to keep network connections > > open until the install has finished. When installing it from a local drive > > it is not really needed (We had added it before we decided to have the > > install copy the files to the user's local drive). Also there can be no > > spaces between the -f1 and the install script path (the same with the -f2 > > and the log file path). > > > Also you need to make sure the install is run under a user's login that has > > administrator rights on the PC, and then give the user who will be running > > Remedy full rights to the Home Directory. > > > Fred > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub > > *Sent:* Monday, August 04, 2008 9:18 AM > > *To:* [EMAIL PROTECTED] > > *Subject:* Re: Silent Installation > > > Hi Fred , > > > The Desktop Team tired with this switches , basically after the > > installation is done without any errors ,but the User Tool still not > > installed > > Ramy > > On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W < > > [EMAIL PROTECTED]> wrote: > > >> Yes > > >> BMC has a white paper on creating a silent install script (Silent Install > >> of Remedy User.pdf) that will give you the command line parameters. It is > >> basically the standard Install Shield parameters. Note: There is a typo on > >> page 8 (creating an uninstall script. The table says -s when it should say > >> -r) > > >> Fred > > >> ------------------------------ > >> *From:* Action Request System discussion list(ARSList) [mailto: > >> [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub > >> *Sent:* Monday, August 04, 2008 4:20 AM > >> *To:* [EMAIL PROTECTED] > >> *Subject:* Silent Installation > > >> Hi All , > > >> There is any Silent Installation for Remedy User version 7.x > > >> Regards > > >> Ramy Ayoub > > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
