Matt, This is because there is a temp field that is set with the entry id of what the system thinks is a similar record. Turn on the AL logging at the time of attempting to add it again and you might be able to find out why that temp field is getting set.. Joe
----- Original Message ---- From: Matt Ferrigno <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, August 6, 2008 3:04:32 PM Subject: Cannot add product categorization in ITSM ** I'm trying to add a new product categorization entry but I seem to be having some difficulty with such a simple task. I open the Product Catalog setup form, click the create button. I then enter my CI type, tier 1,2,3, product name and manufacture and set the entry to enabled as the ITSM documentation states. When I click save I get a message saying the item has been added, but when I run a search it can't be found. Has anyone experienced this? I'm on AR 7.1 patch 2, ITSM 7.03 patch 6 Thanks, Matt _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
