Hi Gary you can do with an Active Link on afterSubmit
2 action - openWindows with RequestID=$LASTID$ - closeWindows best regards Mauro 2008/8/6 Gary Opela (Corporate) <[EMAIL PROTECTED]> > ** I've always used an active link to open the ticket just after > submission. I was just checking to make sure there isn't an option somewhere > that will do this automatically, like a configuration option or server > setting that says to reopen ticket after created. > > Am I stuck using an AL? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > *Best Product, Best People, Best Price**TM* > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
