Hi Rune,
Can you be more elaborate. I searched the integration document and
there was no mention about any such form. Can you give me what form it is in
the administrator. Can you please give me the exact names so that I can look
up.
Thanks
Sivarama
On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid <[EMAIL PROTECTED]> wrote:
> ** Hi.
>
> You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has
> "creation forms" for all processes(Incident, Problem, Change...). Look in
> the ITSM 7.0 Integration documet and look at the Incident_Create form...
>
> /Rune Sorlid
>
>
>
>
> 2008/8/14 sivarama velicheti <[EMAIL PROTECTED]>
>
>> **
>> Hi Group,
>>
>> I have a question for you guys. I am doing the AR Server 7.1
>> email integration for my company. One of the standard requirements is to
>> create an incident when an email is submitted to a particular account. Now I
>> have written filters to push the values of the email submitter on to the
>> required fields in HPD: helpdesk form (which is the incident creation form
>> for 7.1). Now I have a problem. The filter fails and I am pretty sure why.
>> But I don't know how to go about doing it. In the incident form in 7.1
>> simply typing in the user details, fails to generate an incident number.
>> When I enter the name and hit enter (in the incident creation form) an
>> underlying workflow is triggered which also assigns the incident number. In
>> my filter, I am pushing in the values and I am getting the same error which
>> says incident number is not assigned. Which makes sense because the
>> activelink to assign the incident nummber is not firing. Has any one
>> attempted a similar job. Can please guide me as to what should be done next.
>>
>>
>> Thanks
>>
>> Sivarama Velicheti
>>
>>
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