I seem to remember this being MidTier patch related....and it had to do with the fact that CI Viewer logs onto the MidTier to retrieve the report, and non-admins aren't able to log on using two different 'computers' at once....if you turn on server side logging User you may find that the attempt to open the CI Viewer causes an error in the log for that user...if I'm remembering everything correctly there was a Mid-Tier patch that fixed this problem.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Friday, August 15, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: CI Viewer Problems ** Hello All, ARS 7.1 Patch 002 Windows Our CI Viewer has been having serious problems of late. So, on recommendation, I reinstalled the CIViewer.exe. last night. Now, as admin, it works perfectly, but... If I log on as any other user without admin permissions - the CI Viewer does nothing - "Record can't be displayed because the Root doesn't exist". But as admin - no error, CI Viewer works fine and I can view the lone record using the CI Viewer. I suspect this is permissions related - has anyone else seen this? Anything like it? I am stumped. Thanks, Jase __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
