Thanks for the replies so for. I was thinking that ITSM was mis-handling
the OR part of the query somehow. After more checking, that menu is built
from a SYS form that handles the differences in the field label and the
field database name. The users select the field label from the
Advanced Search menu, but it inserts the database name into the query. For
this one particular case, one of the value
pairs in the SYS backend form is incorrect. It is Product Name=Model when
it really should be Product Name=Model Number. Remedy (oops, BMC Remedy
ITSM) doesn't know what field that is, and it returns a null set.
Drew
On Mon,
18 Aug 2008, jham36 wrote:
Could there be hidden fields holding values that are messing up the
search?
Try clicking Edit on the menu bar, then Clear All.
Then perform your search.
On Aug 18, 1:12 pm, Drew Shuller <[EMAIL PROTECTED]> wrote:
We have customized the search functionality in the Asset console. Could
someone with a OOB Advanced Search run this Computer System query
using the Advanced Search builder to see if they have the same problem?
I'm getting
a null set, when I should at least get the server I'm looking for:
'Name' = "something" OR 'Model' LIKE "%Something%"
Where name is CI Name and Model is Product Name.
Drew
Tulsa, OK
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
