We found that the problem was with the crdb_odbc-verxi.dll. The client that was working had that dll. All other clients do not. Not sure why BMC did not include that file in the redistributables. We have added the file manually to 2 clients and all is well.
Thane Price <[EMAIL PROTECTED]> 08/14/2008 11:48 AM To [EMAIL PROTECTED] cc Thane Price <[EMAIL PROTECTED]> Subject Custom crystal report to replace HPR: Incident Print We have just implemented ITSM 7. Our service desk team would like more information on the incident print out. We've modified the existing report to add 3 subreports. The administrator creating the reports with Crystal 11 can see the reports fine on her machine when she clicks the print button. However, all other clients that try to print the report get an error "Failed to load database information". Has anyone encountered this? I've checked the "use underscores" box as many have indicated but that does not help at all. All clients are using the crytal redistributables that come with the client install. We've not modified the ODBC drivers on either the administrators or other clients from that which was installed. We've been working this issue for days now and the troops are getting restless. Any help would be greatly appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
