Must have an *Interim or Active Secret Clearance* REMEDY ADMINISTRATOR
Location: Ft Meade (Annapolis Junction, MD) Duration: 4 months CTH Job Description: The REMEDY Administrator will provide administration functions required to maintain and improve a BMC REMEDY environment. The resource will be responsible for implementing and maintaining the install of REMEDY 7.0 and higher. This resource will develop and execute recurring and ad-hoc reports using Crystal Reports/Business Objects to provide vital data to the business. This resource will also be responsible for system support documentation and user training. Role/Responsibilities: * Administrative responsibility for the effective system administration and operations of the REMEDY ITSM environment. This includes working with the appropriate resources to design, develop, test, install, upgrade, implement and support the ITSM suite * Manage REMEDY User, Administrator, and Group accounts, access, and passwords * Provide support for Incident Management, Change Management, Problem Management, Service Level Management, CMDB and Asset Management as they interface with other IT processes * Act as subject matter expert for REMEDY functionality and data integration activities * Identify and resolve technical issues/problems with REMEDY, its various interfaces and supporting tools * Gather system and ad hoc reporting requirements and produce resultant reports * Test and validate change results for REMEDY modules * Support integration efforts for REMEDY systems requirements with business and other systems process improvements * Help to instruct Users and Administrators on REMEDY product usage and administration * Create and maintain system support documentation, including network diagrams * Configure REMEDY forms to meet the requirements/preferences of IT&S * Perform import operations into REMEDY's Asset Management and CMDB Essential Skills Required: * Ability to perform day-to-day operational support functions within REMEDY, including client, server and application administration * Experience creating technical specifications based on application end-user feedback and analysis of business workflow with the goal of optimizing and automating processes * Experience defining application requirements, testing and documentation * Strong understanding of ticketing process flows, business processes and data integration * Experience training and supporting end users Non-Technical Skills Requirements and other "Nice to have" Technical Skills: * Advanced communication skills, both verbal and written * Advanced interpersonal skills, and a high degree of initiative in interacting with user. * Ability to work with customers, technical, and management staff as well as other company staff * Ability to present complex technical information to a wide range of audiences, from other technical staff to senior management * Must be dependable and flexible, able to work independently or as part of a team * Excellent follow-through on task assignments * Good project management skills * Essential attention to detail Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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