Kevin. Thanks a lot! The KB is KB#16567. It's a nasty bug. I have many language packs installed. The issue was that many records (around 15) on SHARE:Application_Properties form had blanks in "Data Language" instead of having "English". After a "modify all", it all worked.
I also realized that from my pc, through VPN, ARS server's hostname and FQDN were not resolving, only the IP. I updated Windows hosts file to have them resolved. Not sure if this made a difference. Thanks again! On Tue, Aug 19, 2008 at 11:00 AM, Begosh, Kevin <[EMAIL PROTECTED]> wrote: > Ray, > I just actually had this issue and the deal is that on the > SHARE:ApplicationProperties form there are records for all the > applications, incident management, change management etc... The problem > is that they do not have the language packs and data language's put in > for them. If you only have English running then you just have to create > a entry in that form for DataLanguage of English, and another entry for > LanguagePacks for en. I just made sure all the entries in this form had > those and mine worked. You can tell which applications you have by > running a query on this form for the property name of Name. This will > list them all and you can tell which ones have these and which ones > don't. I got this from a KB that remedy has. If you put in "Internal > Error. Unable to build patch summary. Installation can not continue". On > their support site under KB you should see the same one that says this a > little bit better. > > > Kevin Begosh, RSP > External Initiatives > System Design & Integration > 301-791-3540 Phone > 410-422-3623 Cell > [EMAIL PROTECTED] > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. > Sent: Tuesday, August 19, 2008 10:51 AM > To: arslist@ARSLIST.ORG > Subject: ITSM 7.0.3 p7 install (through X Windows) error: Unable to > build the patch summary > > Hi folks, > I have an ITSM 703 p3 environment, freshly installed. > > I am trying to patch it up to ITSM 703, p7, but can not get the patch > installer to go much far. > > I have a VPN connection from my Windows PC to corporate network. > > I have a ssh session (putty) from my PC to the ARS box (solaris). I > start the patch installer on the ars box on the putty window. > > This installer has a GUI, so the though the installer is running on the > ars box (solaris), through a X windows session, the display comes to my > PC. I'm using Xming on my PC. > > The installer's GUI gets to my PC ok, and I answer all the prompts. > Before the installation gets too far, I get an "alert" popup saying: > "Internal Error. Unable to build patch summary. Installation can not > continue". > > On clicking Ok, the installation bravely tries to continue, as if > unaware that there was any error. > > After the screen that asks me to confirm my answers and clicking next, > it seems to do something for a min or two. > Then it says: > "An internal error has caused the installer to not complete > successfully" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
