It is a optional Add-on, the patch number is 9002, you must download it from Patch Downloads area under Incident Management product.
PCr On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti <[EMAIL PROTECTED]>wrote: > ** > Hi Group, > > I have a question. How can I add a task template for an Incident. I > don't see any place in the incident templates to add in the task templates > that I have defined (one thing which I am able to do with change template). > Can I do something similar with incident? I went to custom > configurations->TMS->integration->application integration and changed the > Helpdesk record corresponding to what the change mgmt record looks like. But > it does not seem to help. One more thing, is there any way I can use the > task defined in the change template before the implementation phase? Before > implementation phase the task shows as staged but not assigned. It is only > assigning to the group in the implementation phase. If I try to change the > task manually to assigned its giving me an ARERR 45093 saying that task or > group must be activated from parent before it can be changed to staus: work > in progress. Please share your thoughts with me on these issues. > > Thanks > -- > > Sivarama Velicheti > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
