Hi Rozita.

Log on a User-Tool with the user that access your reports.
In the Menu: Tools-Options-Behaviours
Remove the limitations of 1000 records on query

/Rune Sorlid
2008/8/23 roseta <[EMAIL PROTECTED]>

> Hello,
>
> I use crystal report to get reports from incident. Our HPD:Helpdesk view
> now
> has 1.7 million records. but it seems that it does not filter through all
> records for reporting. for example I want to get count of product category
> on incidents in one month time. if I put the time for two days it shows the
> count of category A 1000 but if I put  that two days + next 20 days it will
> show the count of same category 1 %-|
>
> I think it is not considering all records , does it have any limitation on
> counting and considering records.
>
>
> Regards,
> Rozita Radfar
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