Thanks all. I have already separated changes by Change Type so I think I will go that route or just setup an approval mapping/process that kicks off if the Change Environment is "Development."
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, September 03, 2008 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with Change Management and Tasks (ITSM 7) We have implemented something similar here as well. We use the Change Type to differentiate between various approval processes, as a "Change" can be used for development work, but every modification to Production (which is also tracked in the Environment field) requires a related "Release". You can set up your approval processes for each Change Type if you'd like, or try to keep just one. This seems to work ok, although it does cause some confusion when people don't know that the two have different processes, and arbitrarily move the "Change Type" field to a value that is used for a different process. The other downside is that it may make your SOX reporting more difficult because your reports will have to combine the data from the various "Change" type requests that go into a single release. As a result of this, there is a lot of manual effort in providing evidence to the auditors because we have to filter out related Changes that are not SOX relevant (e.g. moving from dev to test environments.) Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, September 03, 2008 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with Change Management and Tasks (ITSM 7) ** I had something very similar in my last Change Management implementation, as the client also required tasks such as Proof of Concept to be performed before the change could be approved. The client implemented a process where a change was created to perform the POC, or development environment tasks, because they still had to track those activities even though they were in a development environment. Once that POC was completed, a production change event was created/related to it. This allowed them all of the change functionality in both environments with no detachment of the entire process. I believe the first change record for the development environment was typically a "No Impact" type, requiring no approvals. As far as I know this is still working out for them. Good Luck! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 03, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Issue with Change Management and Tasks (ITSM 7) ** All, I need some guidance here. The normal change process keeps Tasks in STAGED until the change is approved and in the Scheduled status. At that point, I believe this filter: INT:CHGTMS:CRQ:StatusScheduledActivateTasks Activates the tasks. One of our business groups is the development team. They need to be able to do some development tasks before the change is approved by their manager in the planning in progress stage so that after it is approved, they can then work on the production tasks. The 2 scenarios to accommodate this that I see is: 1. Create a filter that allows the tasks to be fired off at Planning in progress 2. Have them create a change request that requires no approvals for development tasks or use Incident management, and then relate it to the Change that will be used in production. 2 is the easy way out but more work for the user.... Any guidance is much appreciated. Thanks. Tauf Chowdhury | Forest Laboratories, Inc. 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