It is possible to set up a database to be case insensitive in Oracle. The Remedy limitation is really an Oracle limitation. By default, Oracle is case sensitive, and your DBA should either know or be able to figure out how to make your ARSystem database case insensitive. However, as far as I know, this has to be set up from the beginning.
As far as the Active Directory thing, I agree that it's a major problem and that BMC should fix it. Our users don't understand why they can log in using all caps on the network and not in Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Thursday, September 04, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Can Remedy run case insenitive? ** Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
