Chris, I know that I've seen issues w/ the e-mail engine 'hanging' at 7.1 patch002 (this in a server group... the failover e-mail engine never takes over 'cause the primary doesn't actually "die"). So far, patch004 seems to have resolved this issue, though it's only been a week or so since putting it in place.
Have you the opportunity to test the email engine 7.1 patch004 out? Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, September 05, 2008 1:22 PM To: arslist@ARSLIST.ORG Subject: FW: AREmail Engine follies Creepy is a good description. I have heard of so many people having to back out of java 1.6 to 1.5 that I would rather not do that - 7.1 was developed against 1.5.0_12 or 14 as I recall, not 1.6; I always try to match the java on the server to whatever BMC developed against, since java has such a lousy track record for between-version and even between-build compatibility. BTW, the JVM is set in the registry with -Xms256m and -Xmx512m under the BMC Remedy Email Engine key, and is always running in the Task Manager as java.exe *32 with between 17,800 K and 20,320 K of memory and 389-390 handles. There are no logs in Exchange to see.. unless it is somewhere I don't know about. The email messages stop showing up - they stop being presented by the client as an outbound message to be sent; they do not get entered in the mailbox at all, as near as I can tell. Those that do reach the mailbox are being sent to the main mailhost without error. I have always retained the sent mail - it has always been a valuable troubleshooting tool on notifications. I also archive the mail folder to a copy of the email message form that was edited before import to change all of the column ids from 8xxxx to 90008xxxx to avoid the known problem with archiving that form. That cut us down from 77,000 messages in the folder since May to only the current day's messages since 4:00 AM. Java log? Where, and what could it tell me since I have no knowledge of java other than it has been an unreliable technology since its inception.. at least in the Remedy world. The only java related logs that I see are those occasionally appearing in stderr.log: java.rmi.ConnectIOException: error during JRMP connection establishment; nested exception is: java.net.SocketException: Connection reset at sun.rmi.transport.tcp.TCPChannel.createConnection(Unknown Source) at sun.rmi.transport.tcp.TCPChannel.newConnection(Unknown Source) at sun.rmi.server.UnicastRef.newCall(Unknown Source) at sun.rmi.registry.RegistryImpl_Stub.rebind(Unknown Source) at java.rmi.Naming.rebind(Unknown Source) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:180) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:864) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:592 ) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:313) Caused by: java.net.SocketException: Connection reset at java.net.SocketInputStream.read(Unknown Source) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at java.io.DataInputStream.readByte(Unknown Source) ... 9 more And the hs_err_pid####.log files which are huge but have headers with: # # An unexpected error has been detected by HotSpot Virtual Machine: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x38bc90b7, pid=4548, tid=4988 # # Java VM: Java HotSpot(TM) Client VM (1.5.0_14-b03 mixed mode) # Problematic frame: # C [emsmdb32.dll+0x890b7] # --------------- T H R E A D --------------- Current thread (0x27d6fd20): JavaThread "ID001CC46CB798OZRURwygMIAAQQAAS1" daemon [_thread_in_native, id=4988] siginfo: ExceptionCode=0xc0000005, reading address 0x000c01c6 ...followed by register errors and stack dumps that are meaningless to me. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga Sent: Friday, September 05, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: AREmail Engine follies ** It sounds very creepy, but in fact i don't think that this issue is related to outlook, (BMC's support always say that the problem is microsoft LOL) On the other hand ... maybe you could check this out. * Try to upgrade your jre from 1.5.0 to 1.6 must issues of the email could be related to this. * What does the log says? I mean the one which is generated on your email server (Exchange) * Also, Do you have the erase sent messages on the email engine side? * Check out the java log. You could find interesting things in there. * In case... try to create an archive form for Email Messages, so you could erase every single record on Email messages Form Hope this could help you... Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
