Dear List, 4 Month Contract to Hire in Lyndhurst, New Jersey. Candidate must have 7.x experience. Conversion salary is between 70-75K. Only need someone with 2 years experience. What our client does: Specializes in accounting and advisory services. Other services offered include auditing, taxes, transaction advisory, business risk, technology and security risk and transaction support. Project Description
* Perform 3rd tier application support for Remedy * Maintain centralized data elements for all application environments (i.e.-initial group setup, initial user id setup, categorizations,etc..) *Act as a liaison to the 2nd tier application support group (TAC) who manages Application Outages (both scheduled and unscheduled) as well as provides ongoing knowledge transfer of advanced product functions *Prepare and distribute user communications related to Remedy *Coordinate the preparation of the User Acceptance Testing environment *Produce and distribute monthly application metrics *Conduct pre-production testing of the Remedy product *Create Knowledge Content for the application's repositories (Global Self Help and Product Page) *Develop and distribute ad hoc reporting requested by the Product Manager * This candidate would work on the firm's IT Service Management application. The application is deployed to our IT personnel around the world (and other business lines) for the purposes of effectively providing consistent incident, problem and change management. Description of day to day tasks The candidate will respond to cases assigned to their queue. Case resolution can involve updating various Remedy data administration items. Each administrative task is well documented and training will be provided. An example, might be a new Remedy user id set up. This candidate will also be expected to generate standard weekly reports. Again, the procedures are well documented and involve utilizing advanced features of excel, and access. Some reporting also involves the use of SQL Enterprise and Crystal Description of technical environment We are currently planning for a major upgrade to Remedy version 7. The current platform for Remedy is BMC's AR system v6.3 which resides on a SQL database, and utilizes wintel servers for the mid-tier applications. The future state platform is similar however, the application will be fully web-based utilizing WebSphere and run BMC's Remedy v7.1. C. Technical Skills Remedy v7 1-2 yrs Lotus Notes 1-2 yrs Excel -including advanced functions 1-2 yrs MS-Access 1-2 yrs Crystal Moderate SQL Enterprise Moderate Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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