Dear List, I have an interesting opportunity. Our Client (Client is a Billion Dollar Organization - Well Established) in Melbourne Australia is looking for a talented Remedy Developer well versed with V. 7.x to take a permanent position with them in Australia. Interviews will take place between 8:00 PM - 11:00 PM EST due to the hour delay with time zones. Salary for this position is up to 100K in the Australian Dollar. In US Dollars this is close to 86K with full benefits, 401k, life insurance, short and long term disability, medical, dental, and vision as well as paid time off. Cost of living is very close to the Reston, VA market. Homes are expensive, however one can rent an apartment fully furnished for close to 250 Australian a week and be fairly close to Melbourne. Roughly a 20 minute drive. My contact lives in Australia right outside of Melbourne and he will be able to answer all questions you may have about currency, work environment, cost of living etc. Hope all is well and hope to hear from some of you soon.
Position Description Why is this Position Description being written? New Position Replacement Position Position re-designed Position not previously described POSITION DETAILS: Position Title: REMEDY APPLICATION DEVELOPER Division: Shared Services Business Unit: ITS Position reports to: (role) Specialist Services Team Leader Current Incumbent: (name) Location: include all possible locations Melbourne or Sydney POSITION PURPOSE: In one or two sentences briefly summarize the overall purpose of this role, i.e. broadly, what this role does and why The Remedy Application Developer is responsible for the overall architecture and design of Remedy applications and associated Remedy ARS infrastructure, including the coordination of software patches and upgrades. The Remedy Application Developer is also responsible for the development and support of Remedy applications, which include BMC Remedy ITSM products and custom (bespoke) Remedy applications. Whilst this role doesn't have any direct reports, the Remedy Application Developer is responsible for the oversight of the design and approach taken by any junior Remedy Developers on the team. KEY RESPONSIBILITY AREAS(Please list in order of importance) Key Position Accountabilities Name the key areas for which the position is accountable % of Total Role Major Standards What are the key activities or tasks to be carried out? Outputs: What are the expected end results? Measures: How are these results measured? 1. Remedy Application Development 45% Development of new (custom) applications and enhancements to existing applications based on signed off requirements, functional specifications and statement of work. Delivery of application functionality as agreed by the client and as per KPMG ITS ITIL standards. Application Development meets clients' expectations via their sign-off of the application. All development activities tracked via change management tool. Remedy System Analysis and Design 25% Analysis of business requirements, functional design development, and effort estimates (Statement of Work). This role is responsible for not only designing applications to be developed by them, but also for the oversight of design being carried out by other Remedy developers. Functional Design and Statement of Work written for all Remedy projects to be developed by this role. Projects to be developed by other developers have had their documentation and design reviewed by the Remedy Application Developer. Functional Design and statement of work documentation are produced for all Remedy projects. 3. Remedy 3rd Level Support 15% Incident Management - Resolve incidents on Remedy Applications if the support team escalates to the development team. Problem Management - This accountability also includes the analysis of root cause to problems if the support team is unable to do so, and the problem is prioritized accordingly. Monitor the job queue and assume immediate responsibility for all incidents that have escalated to the Remedy Development team. Analyze problem records that get prioritized highly. All Remedy-related incidents resolved in the defined SLA timeframes and incident records updated accordingly. Prioritized problem records updated accordingly with root cause. 4. Remedy system patching and upgrade planning 10% This role is responsible for monitoring the BMC Remedy support website and advising the team when appropriate software patches or new versions are available and make recommendations as far as impact and scheduling. Visit BMC support website regularly to ensure that client has access to software and application patches as required. Team Leader is notified when patches or upgrades are available in a timely manner. Bug and Issue Tracking 5% This role is responsible for the coordination of the logging and reviewing of open Remedy software bugs with Remedy software vendor. Coordinate the logging of issues with the vendor by various Remedy team members. Escalate to Team Leader and/or vendor if crucial bugs have not been resolved by the vendor or BMC. Remedy issues raised by client are logged on the vendor support website. Issues are escalated if there is a material effect on client's applications and they aren't resolved. Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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