Hi Group,
I have defined the approval routings in my organization using
the Change Manager information in the Role tab (in additional mappings). My
routing is working fine and is getting routed to the appropriate department
based on the change manager being selected in the change form. But the
problem arises when the change submitter selects the wrong change manager
information. It is getting routed as per the definition. When the change
manager realizes that the request is not meant for him and tries to change
it to someone else, remedy does not seem to be recalculating the approval
routings and tends to remain in the same approval queue. Can anyone suggest
me how do I overcome this problem. I can add an approval group manually but
I cannot remove the already existing approval group from the approvers tab.
I have one further issue. My approval mapping seems to be
working fine for all the approval stages except implementation approval
phase. When I log in as one of the approvers to approve the change I get an
error saying that an activelink condition had failed which fired the error.
Did any one come accross a similar problem? Please let me know.
Thanks
Sivarama
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