I don't think it makes any sense at all to set it up like this, but I suspected that was the case. Thanks for the prompt response.
Shane From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, September 17, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: Similar Group Names ** Don't you just have to "love" the LIKE %<Groupname>% functionality? That's HD 5x for you... it is because of the LIKE queries... To get "around" this in the past we put a non-descript character in the group name which is getting 'duplicated' so your your example if you change "Quest" to "Quest." (with a period) that will correct (circumvent) the issue although people might not like it but you get what you got. HTH Robert On Thu, Sep 18, 2008 at 8:33 AM, Shane Buchholz <[EMAIL PROTECTED]> wrote: ** I ran into an interesting problem today with group names that are similar. One group is called Quest, and another group has the word Request in it. Members of the group with Request in the name are seeing tickets assigned to the group called Quest without actually being members of the group. When I change the group name to have anything other than just Quest it works correctly. Has anyone seen this before, and maybe know the cause? I could not find anything on the Remedy Support site or in the ARList Archives. Any help would be appreciated. AR System - 6.3 Help Desk - 5.6 Windows 2003 Server SP2 SQL 8.0 Thanks, Shane Buchholz Information Security Specialist Remedy Administrator Account Services - Information Services __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
