Hi Tauf, You have to write your own escalation for this and you need create date field and server timestamp keyword and do calculation on that if it is grater than 30 days set the status as cancelled.I hope this information will helpful for you.
Bye Manoj Jain In Incident management console On Wed, Sep 17, 2008 at 7:21 PM, Chowdhury, Tauf <[EMAIL PROTECTED]>wrote: > ** > > All, > > Is there an escalation or anything that sets the status of an incident to > CANCELLED after a certain period of time such as 1 month? I have an incident > and in the audit log it shows the Remedy Application Service cancelled the > incident request. > > > > *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* > ** > > Sr. Analyst > > Informatics > > Office: 631.858.7765 > > Mobile:646.483.2779 > > P Please consider the environment before printing this email > > > > > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
