Thanks, Christie! I didn't see anything under "Variable Replacement", but under "Attachment Alternatives" I found something called "RED56469.tmpl" that has the message. (I never noticed it in all my poking around.)
Thanks again, Dwayne ---- Original message ---- >Date: Thu, 18 Sep 2008 10:41:38 -0700 >From: "Pargeter, Christie :CO IS" <[EMAIL PROTECTED]> >Subject: Re: Plain Text Body blank in ARS Email Messages entry replies to >templates >To: arslist@ARSLIST.ORG > >on the email messages screen select "Display Advanced Options" of Yes. Then >go to the Advanced Options tab. The first sub tab will show you the names of >your email templates. The Variable Replacement tab's Field Values will show >you the fields that will be sent to the templates. > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin >Sent: Thursday, September 18, 2008 10:41 AM >To: arslist@ARSLIST.ORG >Subject: Plain Text Body blank in ARS Email Messages entry replies to >templates > > >Dear List, > >We have a test Remedy system, and have disabled the outgoing mailbox so that >customers don’t get emails about test calls. If we want to see what mail >would have gone out we can look at the “AR System Email Messages” entries, and >the message will be in the “Plain Text Body” field. > >The one problem is in Email Engine replies to template submissions. We send a >template to the Email Engine, and the Engine replies with details about the >newly created entry, or an error message saying what went wrong. We want to >see these replies, but the “Plain Text Body” field is blank. (So is HTML >Body.) > >So where is the message stored in a reply to a template, and is there any way >of reading it? (I tried running a Remedy Report on an entry, and even fields >that showed data on display turned up blank in the report.) > >(ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db) > >Dwayne Martin >James Madison University
