Hi guys,
These are two separate errors happening on the web
(but not on Remedy User).
(1)
When users click search on a from (ITSM 7 form
Incident), they get:
ARWARN 9351: Unable to set up data connection, which
is preventing the application from working
correctly.
...which is explained in Error message guide as:
An internal error occurred during a back channel
request from the browser to the mid tier
server.
---
somebody mentioned this is related to a load balancer
in front of Mid-tier, but we dont' have one.
(2)
This one is happening to all users, including to my
admin account.
Here is another one, happening to a regular user
(probably all), but not to my admin ID:
When a user saves a new incident (ITSM 7) is saved,
user gets
ARERR 1587
Unknown field referenced in search line.
Which is explained as:
The field referenced in the search line is not a
recognized field on the current form.
Error message guide says that this happens if you type
a bad search, but this search is triggered by code, to
bring back the newly submitted incident
-----
Ideas?
ARS 7.1 p02 on Sun OS 5.2
Customized ITSM 7.0.3 p007 with SRM 2, SLM, RKM
Mid-tier 7.1.00 Patch 004 on on Sun OS 5.2
Apache Tomcat/5.5.26
IE 6.x
This is a brand new installation of Mid-tier.
Regards.
-Rabi Tripathi
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