Chris, it appears in ITSM 7.0.1 patch 6 in incident management with some custom code which table loops the worknote field, sets a temp field with a summary of all the entries in the table and may or may not email the results. I mentioned earlier-in another post, i believe it had something to do with this code. It has a run process in it specifically PERFORM-ACTION-TABLE-SELECT-NODE. When I disable all of the custom code, it stops the error. In the user tool there are of course no issues. I haven't disabled bits and pieces of the workflow to see exactly where it is but the information you provide below is useful and sounds like the issue. Thanks
Date: Wed, 24 Sep 2008 13:21:06 -0500From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Where do you see this error thrown with 5.5.26? Does it appear in a specific portion of the ITSM 7 application, or are you even using ITSM?? I was told in July (below) when troubleshooting some Flashboards errors that kept showing up in the mid-tier logs that there were compatibility problems with 5.5.26: “…you are currently using Tomcat 5.5.26 and we have recently started seeing problems with this version of Tomcat and Mid Tier. Is it possible for you to downgrade to 5.5.25 (which we bundle with our 7.1.0 patch 3 and later installers for Mid Tier) Note from other issue: There?s a known problem with Tomcat 5.5.26, they?ve changed the way they handle buffering large packets, over 8192 bytes, in patch 26 which ends up causing a 9350 error in Mid-Tier. This is why we include Tomcat 5.5.25 as of 7.1 patch 003 Mid-Tier and not 5.5.26. But, you?ll need to get a good Fiddler capture to verify if this is the case. You can take a look at the failed packet, the one returning the 9350 error, look on the Statistics tab in Fiddler and check the bytes sent. If it?s anywhere near 8192 bytes or more then the only solution is to downgrade Tomcat to 5.5.25. While you may not be experiencing the 9350/9351 errors it's possible that the packet response exceeds the limit placed in 5.5.26.” In the end, the Flashboard errors were deemed to be “normal behavior” for mid-tier!? Of course, I am on 5.5.26 under 7.1.00.002 because the same BMC Support group told me to use it in March to resolve a problem with the patch 002 installer, and I am still in production on 5.5.26. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing & IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, September 24, 2008 12:58 PMTo: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCat ** Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue.Steve __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
