Hi, AR System 7.1, ITSM. In HPD:HelpDesk, we want to reduce the database input of the 'Incident ID' from 15 to 12.? We also plan to modify the Incident ID from 15 to 12 in the HPD Ticket Generation form.? Our team just does not want to see all of the INC 000000000027 - they want to to trim it down a bit.? We have done this before in AR 6.3.? Has anything changed in 7.x to prevent us?from doing this.? And are there any other forms that need to be modified for this to work?
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