Are you by chance using the Copy To New action to create the new incident? If so, I would be suspect that there may be lingering data in the change.
Have you taken a workflow log? If so, I would be glad to take a look at it. Changing the operational categorizations to offline is allowable, so I don't believe you did anything incorrectly. Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, October 01, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: change request error ** Hi, I am leaving the categorization fields empty. I have no values to select in the field because I have set all the operational values to offline. It still gives out the error. It was working a couple of days earlier till I decided to set all the unnecessary categories to offline. Something surely does not agree with the change I made Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ###################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
