I don't think so - that field in NTE:Notifier is not populated with a value if the record is for a customer. All of our customers have Remedy Login Names, and that is not a problem for notifications. Look at the workflow that is creating the NTE:Notifier entry.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lee Sent: Wednesday, October 01, 2008 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Notifications Slow What is the reasoning behind BMC's workflow for NTE:NTS:Email_200_SystemNT vs NTE:NTS:Email_200_Customer-NT? I can see that to be identified as a customer, Remedy Login Id = NULL. But for multitenancy, I cannot give customers an association to a company if the Remedy Login id field is blank. So in order for the NTE:NTS:Email_200_Customer-NT to work for endusers, I need to change Remedy Login Id = $NULL$ to Support Staff = No? On Oct 1, 2:45 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote: > Since you are storing your notifier logs on your disk as files, have you > checked for available space on disk? If you are running out of it, that could > cause potential problems till the extent you might start getting > miscellaneous tli errors - failure to connect.. The client when it makes a > connection to the server has the server process information through temp > files that are built on the server side. These files on windows server are > generated in the windows temp directory and in the /tmp directory in UNIX. > The files get deleted as soon as the processing is completed. > > If the server is running short on disk space, the process takes a while to > find available free space to create the file, and in due time when the disk > fills out cannot create this file at all resulting in the miscellanous tli > errors.. > > Joe > > > > ----- Original Message ---- > From: Timothy Rondeau <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wednesday, October 1, 2008 2:05:22 PM > Subject: Re: Notifications Slow > > ** > Emails get deleted, this is the Notifier > Log which this goes through. All messages are stored. We are currently > looking at best practices to archive the LOG, but still set this up so users > can search. > > ________________________________ > > From:Action Request > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"