The persons ID is stored on the Incident form and can be used as aqualifier to re-populate the Customer tab using either an escalation or a filter initiated by an esalation. The Site ID is also stored and needs to be updated if the site has changed. The last thing to review is the Assignee Groups field ID 112. If the Company has changed this also needs to be updated.
-----Original Message----- From: MCrawford <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Sat, 4 Oct 2008 5:14 pm Subject: Updating HPD_HelpDesk Tickets with CTM:People Changes Greetings, We have renamed and reorganized sites and Organizations in CTM:People data. We now need to update all HPD_Helpdesk tickets to reflect the new data. This can be manually done by opening each ticket, clicking the modify button under customer information, then clicking the save button again. Is there a way to automate this? I just need the tickets to reflect the new customer information in CTM:People. Thanks in advance. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
