Hi Jason It's correct, my requester is registered in CTM:People, I can create incidents directly without problem in HPD:Help Desk with the same requester
Thanks in advance De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Jason Enviado el: Martes, 07 de Octubre de 2008 12:54 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Problem create Incidents from SRM 2.1 ** Are you using a registered requester that has valid location information setup in CTM:People? It pulls that information from there. Allowing quests to submit requests requires a little more configuration. Tenancy mode must be set to Single-Tenancy and you must have ar config set to allow guest users. Then go into the Application Administrator console. Custom Configuration. Requester Console > Configuration > Application Settings. From teh SRM Application Settings Window. Change Allow unknown users to Yes and enter a valid username in the Login ID field. Make sure the user exists in People and has valid location information. If you have multiple company's you'll need to build custom workflow if you want guests to submit requests. /r Jason ----- Original Message ---- From: Guillermo Alfredo Torres Barron <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, October 7, 2008 7:52:03 PM Subject: Problem create Incidents from SRM 2.1 Hi Everybody I'm newbie in SRM, I try to submit incident from SRM, I configured the next - Incident Template - AOT - Process in SRM using AOT created before - SRD using the previous process, this SRD I have it in status Deployed However when I create a service request using the previous SRD the SRM doesn´t create anything in HPD:HelpDesk, appear a request entry in the SRM console, and in Event Error say: ARCreateEntry - The incident location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information. How do I send those data to Incident Management, or I need configure something more? Arquitecture: Windows 2003 Standard Edition Oracle 10g ITSM 7.0.3 SRM 2.1 patch 001 Regards ........................................................................................... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ........................................................................................... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ........................................................................................... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ........................................................................................... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
