Just to clarify - BMC support thinks the installer is trying to install the collector based off of our log files. Since we've re-run this process multiple times I can say authoritatively we are NOT doing that. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C
________________________________ From: William Rentfrow Sent: Tuesday, October 07, 2008 7:32 PM To: 'arslist@ARSLIST.ORG' Subject: SLM 7.1 install issue I am having a weird issue with the SLM 7.1 installer. This is on a Windows server with a MS-SQL db. It works fine on one box - on the box I need it to run on now though it fails. There are several things worth noting. First, during the install we always get a weird pop-up box with the following message: AR Server Databse Type -- mssql Return -- 1 (yes, the typo is in the error message we get) Second, the installer always has two DEF files that fail. These are both tied to the collector module. BMC tech support has informed us that the installer thinks it is supposed to install the collector module when we have definitly NOT chosen that option in any of the installer screens. We do not want the data collector. We've re-downloaded the install, deleted everything off the server, rolled back the DB, and generally speaking done everything I can think of. We made sure the license was applied. We are aware of the documentation bug that says the "disable escalations" should be turned on which is NOT actually the case (ie, escalations are on - but we tried it both ways just for the heck of it). The server is in dev cache mode. On the other box we do NOT get the weird error message. And everything installs correctly. On both boxes the user running the install has correct administrative permissions, etc. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
