Based on the dearth of other responses to this post, it doesn't sound like there's anything out there yet that can provide an easy path to an integrated wiki without considerable local investment of resources and effort to do a custom build. Maybe we can hope for a Kinetic "wiki Kit" or something like that. They seem to have some very good answers for the customer contact interface, which is where the wiki would sit. Or maybe BMC could extend their knowledgebase product to be more like a content management system with a wiki-style interface. After all, if it were built to work directly with ARS, the data content could be stored transparently in ARS forms, in whatever database you already support for the AR system, and ARS could handle all of the necessary user authentication and permissions. The need to add an additional OS, database, and authentication process to my environment just for a third-party or open-source wiki would be a showstopper in and of itself.
I suppose that an alternative solution would be to use the .NET interface and build links into SharePoint, which seems to be really taking off in the content management space, but that's just one more development environment to master and work in, or to have to hire more staff to support (good luck with that right now). I'd _much rather_ have a system where the development and management are in a Remedy ARS application, and the content is served up by a custom web application that can stand alone (and not on mid-tier) or be incorporated into forms via view fields - just like the Remedy Knowledge Management app or the various Kinetic Data products. Of course the big question is, if someone builds it, will we buy it? At a university, the alternative has always been to hire a part-time business computing or computer science student who needs a programming project and turn them loose. We have loads of their orphaned, home-brewed vertical applications limping along around here, often for years after the author has graduated. Given that as my only choice, I'll do without. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Wednesday, October 08, 2008 9:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: Wiki information website > > Kais, > > I am sorry to point out that "integrate" is a very big and vague word. > So to say that a WIKI (web site) integrates with an application could > mean a lot of things. > ) The content of the Wiki is created/stored/accessible (or maybe > just some combination of those things) via the application. (or visa > verse) > ) The WIKI has links that allow you to "branch into" (maybe using a > single sign on design) the application (or visa verse) > ) The UI for the Wiki site resembles the application UI. > ) or many other ideas too... > > > For what it is worth, I have not seen any such commercial offering. > Nor have I seen any open sourced solution. However, ARS has a C, Java, > (and if you want to use a third party supported API: Perl, and I think > someone started a PHP library out there to.) API interfaces. All of > these API interfaces would require the web server to be on a > "supported OS" for the AR System platform too. So any Wiki that is > based on one or more of those languages has a shot a integrating with > ARS without building a "middle man" interface between it and ARS. > (Like using web services, command line interfaces, etc...) > > Hope that helps. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Mon, Oct 6, 2008 at 4:43 PM, Kais Albassir > <[EMAIL PROTECTED]> wrote: > > ** > > Hi Matt, > > > > They are looking for a new product for the Wiki, so PHP and MySQL > would > > certainly be an option, or MSSQL as database. What important is is > that it > > will integrate with their AR System application. All suggestions and > > experiences are welcome. > > > > Kaïs > > > > Matt Reinfeldt wrote: > > > > ** > > > > It would be nice to know what language and backend the Wiki has... I'm > > assuming PHP and MySQL, as those are kind of a standard for that > toolset, > > but you never know... > > > > > > > > Matt R. > > > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Kais Albassir > > Sent: Monday, October 06, 2008 2:38 PM > > To: arslist@ARSLIST.ORG > > Subject: Wiki information website > > > > > > > > ** > > > > Hello List, > > > > One of my customers needs to renew his Wiki information website, and > would > > like the new content management for this Wiki information website to > > integrate tightly with their extensive AR System home-made > application. > > > > Functionalities required in Wiki and content management system: > > - publication on web-pages with pictures, text, wrapper, tabs and > slides, > > video's,... > > - logo and personalized look. Must be absolutely professional. > (internal > > and also customers and providers) > > - media management, template management > > - full permission scheme (who can publish what, who can modify > what,...) > > - this is several languages > > > > I guess there are a number of products on the market offering these > > functionalities, but I was wondering if anybody already implemented > such > > product in tight integration with ARS. > > > > What is meant by "tight integration" is: send content from one > application > > to the other, link between a ticket in ARS and an article on the > Wiki, send > > by email from an ARS ticket the content of a Wiki article, ..... > > > > Thank you in advance for your ideas and answers. > > > > Kaïs > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
