I thought it might be something like that - thank you so much for the quick response - greatly appreciated!
(btw - sorry to everyone for the double thread - total noob) Matt Reinfeldt wrote: > > The latter, Robert. You must have a BOXI server, or Crystal Reports > Server > v10 or 11 installed and then you configure your mid-tiers to use it to > display reports. All the information is in the Mid-Tier 7.x Guide, since > you need to install a piece of the Mid-Tier, the Crystal ARWeb Viewer on > the > BO/CRS server to handle a part of the interface. > > Good luck! > > Matt R. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of rdalton > Sent: Thursday, October 09, 2008 8:08 AM > To: arslist@ARSLIST.ORG > Subject: Error when runing reports via the web [ARERR 9260] > > Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03 > > Customer attemps to run canned report via web interface and receives the > following error: Error during processing : ARERR [9260] Report location > is > missing from report settings configuration page. Please see your > administrator. > > When I look up the error in the Remedy error messages document it states > this: > > This error occurs if the location of the Crystal Reports Server XI > engine > is not specified in the BMC Remedy Mid Tier Configuration Tool. > > My question is: Can reporting in ITSM 7 only be performed via the client > software -OR- is there a way to run reports via a web interface and the > mid-tier??? If so, how??? Does the Crystal Reader need to be installed > on > individual customer's PC's or does Crystal Enterprise need to be installed > and configured on the mid-tier web server??? > > Thanks, > > Robert Dalton > -- > View this message in context: > http://www.nabble.com/Error-when-runing-reports-via-the-web--ARERR-9260--tp1 > 9898300p19898300.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Error-when-runing-reports-via-the-web--ARERR-9260--tp19898300p19899164.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
