I actually remember something like this from 2006 or so... in a very early version of ITSM 7 on mid-tier 7.0.01. I think the drop down was visible, but did not work at all. I seem to recall one of the early patches fixed it. What patch levels of mid-tier and ITSM 7 are you running? I certainly hope that BMC has not managed to re-introduce a problem in a new patch (there has been some of that, of late).
Shawn's suggestion is certainly worth a try. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Thursday, October 09, 2008 8:03 AM To: arslist@ARSLIST.ORG Subject: Progress Bar on New Importance: High ** Hi all, Trying to do some training on the web and users noticed that the Progress bar is not selectable on new. Modify is fine, New is not there. Web, no drop down: [cid:image001.jpg@01C929F3.CC9D9180] Client side: [cid:image002.jpg@01C929F3.CC9D9180] Anyone ever run into this issue something not showing up in the web? The Changes show up in the web with out issue. Just the Incidents are having an issue. Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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