I know I have asked this question before. I looked for a reply that would work and didn't find any. I have asked Support and not received an answer that works. I've even read the manuals and SO I am asking it again.
The Run Process is - PERFORM-ACTION-APPLY It pulls the ticket up in a results list and my customers just want to see the ticket the way it used to pull up in HD 4. How do I tell the workflow to just display the ticket and not to display the results list with just the one ticket. I do not have "show results list only" checked in the Options menu. I tried creating an AL with an Open Window Action that has Window Type: Modify Display Type: Detail Only Target Location: New But this does not work either. I have tried taking the old workflow and using it in this version, but it doesn't work. ( 'Change ID+' != $NULL$ ) AND ($OPERATION$ = "QUERY" ) <ACTL> Start active link processing -- Operation - On Return <ACTL> For Schema - HPD:HelpDesk <ACTL> Linked to field - Case ID+ (1) <ACTL> On screen type - QUERY <ACTL> Checking HPD:HPD-ShowCase01 (1) <ACTL> -> Failed qualification <ACTL> Checking HPD:HPD-ShowCase02 (2) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process <ACTL> Start active link processing -- Operation - On Return <ACTL> For Schema - CHG:Change <ACTL> Linked to field - Change ID+ (1) <ACTL> On screen type - QUERY <ACTL> Checking CHG:CHG-ShowChange01 (1) <ACTL> -> Failed qualification <ACTL> Checking CHG:CHG-ShowChange02 (2) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process ARS 6.3 Patch 21 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
